Delivery & Return

Welcome to Frame One Rentals Delivery and Return Information

At Frame One Rentals, we are dedicated to delivering a seamless and secure experience for our valued customers. Our Delivery and Return Information page is designed to guide you through our delivery process, ensuring you receive your chosen equipment in excellent condition and with peace of mind.

We understand the importance of transparent and efficient rental services, and we're committed to exceeding your expectations. Below, you'll find detailed information on how our delivery process works, the steps we take to ensure your rentals are in top-notch condition upon arrival, and our easy return process when your rental period concludes.

Whether you're renting photography equipment for a special project, event, or personal use, we're here to make your experience as smooth as possible. Please take a moment to familiarize yourself with the following sections, and don't hesitate to reach out if you have any questions or require additional assistance.

Thank you for choosing Frame One Rentals for your equipment rental needs. We look forward to serving you and providing you with top-quality equipment and exceptional customer service.

More Info

Delivery

How Our Delivery Process Works

At Frame One Rentals, we offer reliable and efficient equipment delivery services to enhance your rental experience. Here's an overview of how our delivery process works:

  1. Select Your Equipment: Begin by browsing our selection of photography equipment and choosing the items you'd like to rent.
  2. Enter Your Delivery Details: During the checkout process, you'll have the option to enter your delivery address and preferred delivery date and time.
  3. Delivery Confirmation: Once your order is confirmed, our team will review your delivery details and coordinate the delivery logistics.
  4. Delivery to Your Location: On the scheduled delivery date, our delivery team will ensure that your selected equipment is safely and promptly delivered to your specified location.
  5. Equipment Inspection and Checklist: Upon delivery, our team will perform a thorough inspection of the equipment to ensure it is in excellent condition. We will also provide you with an itemized checklist detailing the equipment you have rented and its condition.
  6. Identification and Credit Card Verification: To ensure the security and integrity of our rental process, we require the following:
  7. Signature Confirmation: To ensure both parties are in agreement regarding the condition of the equipment and the rental transaction, we will request your signature on the delivery checklist. This signature serves as confirmation that the equipment was received in the condition specified on the checklist and that the credit card used for the rental has been verified.
  8. Setup Assistance: If required, we can provide guidance on setting up and using the equipment to ensure you have a seamless rental experience.

Return

Returning Your Rental Equipment

Returning your rental equipment is easy with Frame One Rentals. Here's how it works:

  1. Schedule Your Return: As your rental period comes to an end, you can schedule the return of your equipment. To do this, please visit your user account on our website or contact our customer support team to confirm the return date and logistics.
  2. Packaging and Condition: Before returning the equipment, make sure it is in the same condition as when it was delivered to you. Properly pack the items in the original packaging, including any accessories or components provided. Be sure to clean and sanitize the equipment as needed.
  3. Return Checklist: We recommend completing a return checklist to ensure all rented items are accounted for, and there is no damage or missing components. Our team will use this checklist to verify the condition of the equipment upon return.
  4. Return Location: You can return your equipment to the designated return location, or our team can arrange for a pickup, depending on your location and preferences. If you opt for pickup, please provide clear instructions on the pickup location.
  5. Equipment Inspection: Upon receiving the returned equipment, our team will conduct a thorough inspection to verify its condition. This includes checking for any damage or missing items. We will document the inspection process to ensure transparency.
  6. Return Confirmation: Once the equipment passes the inspection, we will confirm the return, and your rental period will conclude.

Rental Deposit Refund

We understand that you may have paid a rental deposit when placing your order. Upon successful equipment return and inspection, your rental deposit will be refunded to the original payment method. Please note that it may take up to 7 Business Days for the refund to appear in your bank account. The exact processing time may vary depending on your financial institution.

Consequences of Non-Compliance or Damage

Failure to comply with our return procedures, loss of equipment, or damage to rented items may result in:

  • Additional charges for repairs or replacements.
  • Loss of rental deposit.
  • Legal actions to recover costs associated with lost or damaged equipment.

SMS/Email Notifications

To ensure you stay informed throughout the return process, we provide SMS/Email notifications. You will receive messages regarding your rental ending, pickup confirmation, and refund processing, keeping you up-to-date and informed every step of the way.