Privacy Policy

Last Updated: 09/17/2023

Frame One Rentals ("us," "we," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains in detail how we collect, use, disclose, and protect your personal information when you use our services. By accessing or using our services, you agree to the practices described in this Privacy Policy. If you do not agree with the practices described herein, please do not use our services.

1. Information We Collect

a. Personal Information: When you use our services, we may collect various types of personal information, such as:

  • Contact Information: Your name, email address, phone number, and billing address for rental transactions and customer support.
  • Account Information: Usernames, passwords, and other credentials used to create and access your user account.
  • Payment Information: Credit card details, billing information, and transaction history for processing rental payments.
  • Identification: Government-issued identification, such as a driver's license, may be required to verify your identity.

b. Usage Information: We collect information about how you interact with our website and services, including:

  • Device Information: Your IP address, browser type, device type, operating system, and unique device identifiers.
  • Website Activity: Pages visited, search queries, referral sources, and interaction with website features.

c. Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activity on our website. These technologies help us improve your user experience and provide personalized content and recommendations.

2. How We Use Your Information

a. To Provide Our Services: We use your personal information to:

  • Facilitate Equipment Rentals: Process rental orders, manage reservations, and provide rental-related services.
  • Process Payments: Collect rental fees, charges, and refunds through secure payment processing.
  • Customer Support: Respond to inquiries, provide assistance, and resolve issues related to our services.

b. To Communicate: We use your contact information to:

  • Send Transactional Emails: Provide rental confirmations, order updates, and important service notifications.
  • Marketing Communications: Send promotional materials, special offers, and newsletters. You can opt out of marketing communications at any time.

c. To Enhance Security: We use your information to:

  • Protect Against Fraud: Detect and prevent fraudulent activities, unauthorized access, and misuse of our services.
  • Ensure Account Security: Monitor user accounts for suspicious activity and enforce security measures.

3. Disclosure of Your Information

a. Service Providers: We may share your information with trusted third-party service providers who assist us in delivering and maintaining our services. These providers include payment processors, delivery services, hosting providers, and customer support platforms.

b. Legal Requirements: We may disclose your information to:

  • Comply with Legal Obligations: Respond to lawful requests, subpoenas, court orders, or government investigations.
  • Protect Our Rights: Defend our rights, privacy, safety, property, and interests, and enforce compliance with our Terms of Service.

c. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity or successor. We will provide notice of such a transfer and any changes to this Privacy Policy.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. You may request the deletion of your information by contacting us at service@frameonerental.com.

5. Your Privacy Choices

a. Access and Correction: You have the right to:

  • Access your personal information and request a copy of the data we hold about you.
  • Correct inaccuracies in your personal information by updating your user account settings or contacting us.

b. Opt-Out: You can opt out of:

  • Receiving marketing communications from us by following the unsubscribe instructions provided in marketing emails or contacting us.

6. Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure Data Transmission: Encryption protocols to safeguard data during transmission.
  • Access Controls: Restricted access to personal information for authorized personnel only.
  • Regular Security Assessments: Ongoing monitoring and security assessments to identify and address vulnerabilities.

Please note that while we take precautions to protect your data, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

7. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, feedback from users, or for other operational, legal, or regulatory reasons. We will notify you of significant changes through methods such as email notifications or by posting an updated Privacy Policy on our website.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at service@frameonerental.com.