Frequently Asked Questions

Q1: How do I start the rental process?

• A: Starting a rental is easy! Browse our website, select the items you need, and add them to your cart. Follow the simple checkout process, provide your information, and make the payment.

Q2: Do I need an account to rent equipment?

• A: Yes, you'll need to create an account to complete the rental process. It helps us keep track of your orders and ensures a smooth experience.

Q3: How do I find the equipment I need?

• A: Use our search bar or browse through our categories to find the equipment you require. You can also filter and sort items to narrow down your choices.

Q4: Can I see the availability of equipment for my desired dates?

• A: Yes, you can! When you select a rental item, you'll be able to choose your rental dates and check availability before proceeding with your order.

Q5: How do I choose the rental duration?

• A: During the checkout process, you'll be prompted to select your rental dates and the duration of your rental. Choose the start and end dates that work best for your needs.

Q6: What happens if I need to extend my rental period?

• A: If you realize you need to extend your rental, please contact us at least 24 hours before your original return date. We'll do our best to accommodate your request.

Q7: How do I make changes to my rental order?

• A: If you need to modify your order, please [Contact Us] at least 24 hours before your rental start time. We'll assist you with any necessary changes.

Q8: How can I cancel my rental order?

• A: To cancel your rental order, please [Contact Us] at least 24 hours before your rental start time. Keep in mind our cancellation policy may apply.

Q9: Is there a rental deposit, and how is it handled?

• A: Some rentals may require a deposit. Upon successful equipment return and inspection, your deposit will be refunded to your original payment method. Allow up up 7 Business Days for the refund to appear in your bank account.

Q10: Can I see the total cost of my rental before completing the order?

• A: Yes, the total cost of your rental, including any applicable taxes and fees, will be displayed before you confirm your order during the checkout process.

Q11: What payment methods are accepted for rentals?

• A: We accept various payment methods, including major credit cards. Cash is also accepted at time of delivery/pick-up. Ensure your payment method is valid and has sufficient funds.

Q12: How will I receive the rented equipment?

• A: You can choose to have the equipment delivered to your location or arrange for a pickup, depending on your preferences. Please provide clear instructions during checkout if you have selected Delivery.

Q13: Can I track my rental order?

• A: A: Unfortunately at this time we do not offer Live Tracking but we do constantly update our customers via SMS before arriving to their location.

Q14: What happens if I encounter issues with the rented equipment during my rental period?

• A: If you experience any problems or issues with the equipment, please [Contact Us] immediately. We'll provide guidance and support to address the situation.

Q1: What is the cost of delivery?

• A: The cost of delivery may vary based on your location and the size of your rental order. During the checkout process, you will see the delivery fee associated with your order.

Q2: Where do you offer delivery services?

• A: We offer delivery services to the SoCal Area. If you have specific location inquiries, please [Contact Us]

Q3: Can I track my delivery?

• A: Unfortunately at this time we do not offer Live Tracking but we do constantly update our customers via SMS before arriving to their location.

Q4: What happens if I'm not available during the delivery window?

• A: If you are unable to receive the delivery during the scheduled window, please [Contact Us] immediately to reschedule.

Q5: Can I request delivery setup and assistance?

• A: Yes, we offer setup assistance upon request. Please specify your needs during the checkout process, and our team will be happy to assist you.

Q6: What safety measures are in place during the delivery process?

• A: We prioritize the safety and security of your rentals. Our delivery team follows strict procedures to ensure a secure and hassle-free experience. We employ a thorough verification process to confirm the identity of the recipient and the condition of the equipment. Additionally, we take extra care in securing the packaging to protect your rentals during transportation.

Q7: How can I report delivery issues or concerns?

• A: If you encounter any issues or have concerns about your delivery, please [Contact Us] immediately, and we will resolve them promptly.

Q1: How do I schedule a return?

• A: To schedule your return, log in to your user account on our website or contact our customer support team to arrange the return date and logistics. You can also drop off the equipment at one of our partnered store(s) during their opening hours.

Q2: What should I include when returning the equipment?

• A: Please return all rented items in their original packaging, including any accessories or components provided during the rental. Ensure the equipment is clean and sanitized if needed.

Q3: How long does the equipment inspection take?

• A: Our equipment inspection is typically conducted promptly upon return. We aim to complete the process as quickly as possible while ensuring thorough inspection. If a deposit has been paid and you have not received it within 7 Business Days, please reach out to us.

Q4: What happens if there is damage or missing items?

• A: In the event of damage or missing items, we will assess the situation and discuss the necessary steps with you. This may involve repair, replacement, or additional charges.

Q5: Can I extend my rental period?

• A: If you wish to extend your rental period, please contact us before your original return date to make arrangements.

Q1: What is a rental deposit?

• A: A rental deposit is a security deposit required when you rent equipment. It serves as a guarantee against damage, loss, or late returns.

Q2: When is the rental deposit collected?

• A: The rental deposit is collected at the time of booking when you complete your rental order.

Q3: How is the rental deposit refunded?

• A: Upon successful equipment return and inspection, your rental deposit will be refunded to your original payment method. The refund may take 5-7 Business Days to appear in your bank account.

Q4: Can the rental deposit be applied to the rental fees?

• A: No, the rental deposit is a separate amount and cannot be applied to the rental fees. It is held as a security measure and refunded upon return.

Q5: Is the rental deposit refundable?

• A: Yes, the rental deposit is refundable. It will be refunded as long as the rented equipment is returned in the same condition as when it was rented.

Q6: What happens if there is damage to the rented equipment?

• A: In the event of damage to the equipment, the cost of repairs or replacement may be deducted from the rental deposit. We will assess and discuss the situation with you.

Q7: What if equipment is lost during the rental period?

• A: If equipment is lost during the rental period, the cost of replacement may be deducted from the rental deposit. Lost items should be reported to us immediately.

Q8: Can I get my rental deposit back in cash?

• A: No, the rental deposit is typically refunded to the original payment method used when booking the rental.

Q9: How can I check the status of my rental deposit refund?

• A: You can check the status of your rental deposit refund by logging into your account on our website. You will also receive email notifications regarding the refund process.

Q10: Are there any fees associated with the rental deposit?

• A: Generally, there are no additional fees associated with the rental deposit. However, please review our Terms of Service for specific details on fees and charges.